For Shopify support teams on Gorgias, Zendesk or Richpanel
Your AI agent replies. We make sure the job gets done.
Closewell finishes the tickets your AI agent only half-handles (returns, damage claims, order changes) and shows what it really resolved versus deflected.
Why it matters
Your AI agent's "resolved" isn't the same as done.
AI agents are good at writing the reply. The work behind the reply — the refund, the replacement, the carrier claim — usually still lands on your team. And because most AI agents are billed per resolution, you pay for that half-finished ticket either way.
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The reply isn't the resolution.
The customer gets an answer, but someone still has to update Shopify, open the return, ship the replacement and tag the ticket.
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Silence gets counted as success.
If a customer gives up and stops replying, it can still be counted, and billed, as a resolution.
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Your helpdesk can't see the rest of the job.
Returns apps, warehouses and carriers sit outside it. That's exactly where the AI hands the ticket back to a person.
The AI Support Audit
A clear picture of what your AI agent really does, in 3 working days.
We read 1–3 months of your tickets with read-only access and show you, workflow by workflow, what the AI actually finished, what it handed back to your team, and what that costs you.
What you get
Real resolution rate. Tickets truly resolved versus deflected, abandoned or reopened, next to the number your vendor reports.
Where the AI stops. The ticket types and workflows that still need a human, with monthly volumes.
Cost per verified resolution. What you pay per AI resolution, recalculated on the ones that held.
The one workflow worth fixing first. A costed proposal for automating it end to end.
A 30-minute walkthrough of the findings with your team.
What we look at
- Helpdesk
- Gorgias, Zendesk or Richpanel (Intercom/Fin on request)
- Tickets
- 1–3 months, AI-handled and human-handled
- Workflows
- Returns and exchanges, damaged or missing items, order changes after fulfillment, subscription changes, warranty claims, chargeback evidence
- Access
- A ticket export or a read-only API token. Nothing is written to your systems.
How it works
Three steps, no engineering work on your side.
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20-minute call.
You tell us where your team spends time after the AI replies. We tell you honestly if an audit will be useful.
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Read-only access.
You share a ticket export or a read-only token. We redact customer personal data before any analysis.
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Report in 3 working days.
You get the findings and a walkthrough call. Your raw tickets are deleted afterwards.
If you want to go further
We automate the workflow your AI can't finish.
The audit stands on its own. If it finds a workflow worth fixing, we can build it for you across your helpdesk, Shopify, returns app, warehouse and carrier.
Pilot
One workflow automated end to end, with before-and-after numbers. Fixed scope and fixed price, agreed up front. Any action that moves money (refunds, credits, cancellations) follows approval rules you set.
Ongoing
Monitoring, tests whenever your policies change, and a monthly report on real resolution. Monthly, cancel anytime.
Closewell is vendor-neutral. We don't resell any helpdesk or AI agent, and we're not paid per resolution.
Design partners · 5 of 5 spots left
Design partners
The first five audits are free.Design-partner spots are full.
We're working with a small group of Shopify support teams to sharpen the audit. You get the full audit at no cost. In return, we ask for a short debrief call, permission to share anonymized results, and an honest opinion of whether the next step would be worth paying for.
After the five spots: auditsAudits are $1,500–3,000 depending on ticket volume.
Apply for a free auditBook an auditBusy with Black Friday? Book a slot for early December and we'll audit your peak-season tickets while they're fresh.
Security and data
Your customers' data stays protected.
You're trusting us with real customer conversations. Here's exactly what happens to them.
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Read-only access.
We use a ticket export or a read-only API token. We never write to your helpdesk during an audit.
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Personal data removed first.
Names, emails, phone numbers, addresses and order numbers are redacted before any analysis or AI processing.
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AI processing under no-training terms.
Redacted text is processed with the Anthropic API (Claude) under terms that exclude training on your data and limit retention to 30 days.
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Stored in one place, encrypted.
Data is kept encrypted in Google Workspace (Google Drive), separate for each client, accessible only to Maksat, with two-factor authentication on every account.
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Deleted after the audit.
Raw tickets are deleted within 14 days of delivering the report. We keep only anonymized, aggregated patterns, and only if you agree.
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Contracts your legal team expects.
Mutual NDA on request. For EU clients, a Data Processing Agreement with the EU Standard Contractual Clauses.
About
Hi, I'm Maksat.
I'm a software engineer with over 10 years building backend and full-stack systems. I started Closewell because AI support agents are now good at talking to customers but still leave the actual work to people, and the vendors who sell them are the ones counting the results.
I do every audit myself. You'll talk to me, not a sales team.
Questions we get asked
Does the audit replace our AI agent?
No. We work alongside Gorgias, Zendesk or Richpanel and whatever AI agent you run. We're vendor-neutral: we don't sell or resell any of them.
What access do you need?
A ticket export (CSV or JSON) or a read-only API token covering 1–3 months. No admin rights, no write access, no access to Shopify for the audit itself.
How much of our team's time does it take?
About an hour in total: the intro call, sharing the export, and the walkthrough.
We're in the EU. Is that a problem?
No. We sign a Data Processing Agreement with the EU Standard Contractual Clauses, redact personal data before analysis, and delete raw tickets after the audit.
What happens after the audit?
Nothing, unless you want it to. If the audit finds a workflow worth automating, we'll propose a fixed-scope pilot. You decide.
Why is it free?
The first five audits are for design partners. They help us make the audit better, and in return we ask for feedback and permission to share anonymized results.
See what your AI agent really resolved.
A 20-minute call to see if an audit makes sense for your team. US and European time slots.